What is so good about our formula?

Well I'm glad you asked. Our teeth whiteners are highly effective and clinically proven to work (duh!) but unlike many others - they are also fast, easy, and a pleasure to use! On top of this we have some strong beliefs about our manufacturing process - making sure our products are vegan friendly, not tested on animals and contain a blend of natural ingredients and safe whitening agents. 

We believe the experience of using our products should be as satisfying as the result!

As far as the nerd talk goes...

The single-use ampoules in our double action whitening system also give you a hygienic, perfectly-sized dose of whitening serum for every treatment, which can be targeted to all visible areas of your smile.  We also use fluoride-free natural whitening that combines the protective benefits of pure essential organ oil and coconut oil, along with other natural ingredients that help strengthen teeth, reduce plaque and whiten teeth with gentle polishing agents. Cool hey?

How long will the whitening pen last?

The pens feature 20+ applications of whitening gel. This should last even the most avid whitener at least 4+ weeks.

What is the difference between the Gold and Silver pens?

Just the colour :) The whitening formula is the same in both.

How do I use the LED whitening kit?

Remove the plastic cover underneath the batteries to activate the LED light. Click the mouthguard into place on the LED light.

Apply a thin layer of gel to the inside of the bottom and top of the mouth piece. 

Put the mouthguard into your mouth and bite down. Turn on the LED light. Keep in your mouth for 15 minutes.

After the 15 minutes, rinse out your mouth with some water. Repeat once per day for a maximum of 10 days.

We have additional information on our 'Instructions' page.

How do I use the whitening pen?

Easy! Twist pen at base to dispense gel. First use requires additional clicks for gel to appear. Put a beautiful Smile on your face, keeping lips away from teeth and apply a thin layer of gel to all teeth.

The gel will be activated immediately as it whitens your teeth. Relax your lips after 30 seconds. The gel will slowly dissipate as it continues to whiten. Do not eat or drink for 20 minutes after use.

We have additional information on our 'Instructions' page.

How long does it take to notice a difference?

You will have a noticeable difference in 1-4 days of using the product - the difference will depend on your current shade of teeth. Some stains are harder to lift than others so stick to your routine and be patient. You will retain results for months if you adhere to a clean diet (no smoking etc).

How many times a day can I whiten?

The product can be used once daily (great to combine into your makeup routine!). Just apply to your front teeth, leave in your mouth for the time you apply your makeup, then lightly rinse out your mouth.

Oops, I swallowed some D:

Alert the authorities! Just kidding - it might taste weird but that is the only negative effect.

Mine keeps foaming on my teeth - why does it do that?

Don't worry, this is normal. Our formula contains agents that also clean and strengthen your teeth, so when they come into contact with bacteria (gross I know) it will start to foam. Don't be concerned - just use your whitening pen to smooth out the foam. It will help if you brush your teeth 15min before, or use some mouthwash beforehand.

Is whitening really safe?

Yes! Our specialised formula contains only safe ingredients that will not harm your teeth or enamel, and are clinically tested with proven results. We do not condone testing on animals.

Take my money! But...do you accept card?

All transactions on this website are safe and processed through paypal. Your information is not stored. We accept VISA, MasterCard, Amex and Paypal accounts.

How much is Shipping?

Shipping worldwide is FREE on orders above $40, and for all other orders prices are below in each currency:

Standard Shipping Cost:

3.95 AUD / 3 USD / 2.50 EURO / 2 GBD

I bought some! Hooray for me! Now how long does it take to get here?

Well, it takes about 24-48 hours to pack it on business days (along with all the other pretty orders), then we ship your order out - and you will receive a shipping confirmation email. Note: This time may vary in peak seasons like Christmas.

See below for shipping times. 


Standard Shipping 4-6 business days from date of shipping.

Express Shipping 2-4 business days from date of shipping. 



- Express 4-8 business days from date of shipping.

- Standard 10-15 business days from date of shipping.


- Express 6-10 business days from date of shipping.

- Standard 10-15 business days from date of shipping.

Please note: For express & standard tracked orders, tracking numbers will be emailed to you and located within your 'Shipping Confirmation' email.

My order hasn't arrived!

Has it been longer than the delivery time above? Please note that business days do not include weekends. Still hasn't arrived - email us at support@thehellosmile.com

What is the ingredients?

4%HP, Glycerine, Propylene Glycol, Carbopol, Menthol, Triethanolomine.

Will there be any additional taxes?

Please note that product costs and delivery fees do not include possible taxes and duties which may be applied by customs or postal authorities in the country of delivery. All payments of taxes and duties are the sole responsibility of the purchaser. For more information on what duties and taxes may be payable by you prior to the release of your parcel, we recommend checking your local customs website.

My question isn't here :(

Send us a quick email at: support@thehellosmile.com, we'd be happy to help!

Please note customer service hours are 9am - 6pm Monday - Friday Australian EST.